Staying informed with up-to-date knowledge about your order is important to you, and providing that information is important to us. Our project Management Process involves four stages: fine-tuning, in-house, go-time and follow-up. Our goal is to keep everyone involved, current, and organized so that every order can be processed, acknowledged, and delivered correctly and on time. In addition, our quality processes assure you get the best possible product from start to finish.
Quality Assurance
All of our shipments are F.O.B. factory. While we will do everything possible to ensure your order arrives in good condition and on time, we cannot be held responsible for freight damage or delays.
When you receive an order, please follow these few simple steps:
- 1.) Thoroughly inspect all incoming orders before signing proof of delivery.
- 2.) If damage or loss is apparent upon delivery, do not accept the shipment until you make a notation of the damage on all copies of the carrier's Bill Of Lading. Have the driver sign all copies to acknowledge the notation.
- 3.) Call the carrier immediately to request an inspection and freight claim instructions.
- 4.) In the event you have signed for a shipment and there is concealed damage do not throw away the packing materials or cartons or there will be no basis for a claim. Claims for concealed damage must be filed with the carrier within 15 days of receipt.
Refusal to accept an order from the carrier does not relieve you of responsibility for payment, and may incur additional charges.